Help Desk Representative – Healthcare – Remote US ($29,100 – $41,600/Year)

  • Full Time
  • Remote
Date:  May 30, 2024

Any city, WI, US, 99999

Req ID:  24959

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.


The Help Desk Representative – Healthcare – Remote US job contains positions associated with providing consultancy utilizing knowledge and expertise on insurance and healthcare.  Also includes background in incident/problem management with X-12 and EDI experience. The EDI specialist serves as the primary link between the business and any data-trading partners. Develops and implements general insurance and health policies in accordance with state and federal laws.  Provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions.  Response to provider appeals and meets with trading partners and providers to resolve problems/issues.  Provides directions for utilization review.  Approves any remedial or recoupment actions associated with escalated claims.  Advises provider review councils, states officials and works with organized healthcare groups and associations on various issues related to insurance and healthcare programs.

Your role in our mission

  • Completes complex tasks, assignments and defined processes with some level of independence.
  • Multiple assignments worked and completed simultaneously as directed by leadership.
  • Identifies, prioritizes and resolves most question and issues independently.  Answers questions of peers. Escalates more complex questions or issue appropriately.
  • Complies with contract requirement, business unit rules and related industry and legal regulations.

What we’re looking for

  • Typical, 2-4 years of working experience in related fields.
  • Office administrative experience and skills
  • Ability to follow written policies, procedures and guidelines, and give feedback to leadership
  • Intermediate-level knowledge of operating systems.
  • Self-motivated with time management and organizational skills.
  • Ability to read and interpret basic to moderately complex documents such as operation and maintenance instructions, procedure manuals and government/healthcare guidelines.
  • Excellent written and verbal communication skills and customer service skills, including professional telephone skills.

What you should expect in this role

  • Video cameras must be used during all interviews, as well as during the initial week of orientation.
  • Full-time (40 hours a week)
  • Most benefits start on first day of employment
  • Remote (work from home)
  • In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.




The pay range for this position is $29,100.00 – $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

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